Welcome to the Office of Information Technology Services

Welcome

Welcome to the Office of Information Technology Services, or ITS—the leading provider of IT services to state agencies, local governments, and educational institutions across North Carolina. Our services include hosting, network and video services, telecommunications, and enterprise services such as email and calendaring. We also offer 24/7 support through our ITIL®-trained Service Desk and IT Service Support teams.

Information technology is critical to conducting the state's business. At ITS, we know IT, and our goal is to deliver the best in IT service management to ensure that our customers—and, ultimately, the citizens of North Carolina—realize the most from their IT investments.

Browse through our Service Catalog or contact our Service Desk to see what we can do for you.

Featured Services

Integrated Voice Messaging Service (IVMS)

Integrated Voice Messaging Service (IVMS)IVMS is the new ITS voice messaging platform for all enterprise voice messaging systems, providing voice mail for Enterprise - IP Telephony (EIPT), Enterprise - Managed PBX Telephony and Centrex services.

Learn more...

Enterprise - IP Telephony and Enterprise - Managed PBX Telephony

Enterprise - IP TelephonyThese are two of many office telephony services we offer to enhance your agency's communications capabilities.

Local Area Network (LAN)

Local Area Network (LAN)LAN Services provide Local Area Network infrastructure within a building or campus environment, which enables data communication among local resources within an organization.

Learn more...

Long Distance & Toll-Free Services

Long Distance & Toll-Free ServicesWe offer several options for long distance and toll-free calling services, including:

Database Hosting

Database HostingOur Database Hosting services provide the database (DB) infrastructure required to support the business applications for your organization.

Learn more...
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Testimonials

 
Indeed, many thanks to everyone involved. This was a huge and complex project that had many unique requirements. It is a testament to everyone's dedication and skill that the implementation has gone so well. The lessons learned with this deployment will no doubt aid in the success of forthcoming EIPT implementations across NCDOT.
Al Roethlisberger
Manager of Network Services, NC Department of Transportation
I have had two occasions to work with Todd [Lewis] virtually to troubleshoot. Todd took care of both issues -- quickly! He is extremely patient and seems very knowledgeable.
Sondra Wilson
NC Office of State Personnel
I wanted to take a minute to acknowledge Todd [Lewis]... This is the second time I've worked with Todd (on separate recurring issues) and he always takes time to understand the situation and dig for root cause...
Sondra Wilson
NC Office of State Personnel
Burton [Floyd] -- huge thanks to you and your team for making our DR test yesterday a success! And special thanks for fitting this into your schedule before year end! ...you and your team's responsiveness were very much appreciated.
Jim Dolan
Deputy State Controller
I believe this is the best, most organized implementation that ITS has ever done for DOR... I was thoroughly impressed... You all and the whole ITS team members involved behind the scenes have done an excellent job. You have made my job easier...
Monica Jones
NC Department of Revenue
... it really was the best summit yet -- so NCCASA thanks you for all you did to contribute to that! We are happy to report nothing but rave reviews about the videoconferencing technology and service provided. NCCASA hopes to work with you in the near future.
Monika Johnson-Hostler
NC Coalition Against Sexual Assault
You hit a HOMERUN this weekend! I am completely appreciative of your efforts and couldn't be any more pleased with the level of progress you made. This was a highly critical group of folks to migrate and you didn't let us down. Thanks for going above and beyond the call of duty!
Robert Main
NC-DHHS, Division of Public Health
[Janet Reilly] is always so helpful and speaks in a language that the common person can understand. I just wanted to let you know that she is a great help to me.
Nancy Kelly
State Treasurer's Office
Thanks so much for your professionalism, team effort and willingness to go the extra mile to assist Durham Housing Authority and me... Kudos for all that you do.
Hallie Mangum Bass
Durham Housing Authority
The service has been great, the people have been extremely professional, and the [Western Data Center] folks were great hosts.
Bill Golden
CIO, State Treasurer's Office
We got the pleasure of working with Dave Mescher at the ITS NOC [Network Operations Center] today and I was extremely impressed with him. It turned out that the issue was on our side and he did an excellent job of working through the issue...
Sandi Lindquist
NC-DHHS, Division of Mental Health, Developmental Disabilities and Substance Abuse Services
I just want to compliment the Desktop team for a job well done. They are always there to help our users and continue to strive to be the best they can be... Thanks again for all you do.
Elizabeth Hammond
Director of Finance and IT, Office of the Commissioner of Banks
In these difficult times, it is always nice to hear some good news, and I thought you could appreciate some. We are thankful for all Anthony Green has done for us and we look forward to our continued relationship with him in the future.
Glenn Elmore
Director, Lenoir Youth Development Center in Kinston
So it's been a WONDERFUL partnership and I am very happy to tell anyone who asks that the contacts I have at ITS are awesome and really responsive, and I can't imagine trying to do my job without any of them!
Cindy Davis
NC-DHHS, Child Support Enforcement
I just wanted to put in a good word for the good folks down in Desktop Support. I see them in action frequently... they are all always patient and good humored... A big 'ATTA BOY!' to the entire Desk Support staff! Thanks for keeping us going.
LTC (Ret.) Sion H. Harrington III
NC Division of Historical Resources
I told someone that I felt like an air traffic controller in our little testing area, and I am sure it must have been quantum leaps worse where you were. I thought you did a great job keeping up with the requests that were lobbed your way and helping us make sure we didn't miss anything.
Sarah Joyner
Employment Security Commission
I want to thank Todd Russ for outstanding support in the migration of DOR field offices from frame relay to an MPLS network... He assisted in every way to assure a flawless conversion.
Joe Tetro
NC Department of Revenue
Just a note of thanks for the work Sam Glaize did to repair my computer and save my data... He was everything you could wish for in an IT tech. He was courteous, pleasant, kept me informed, and did everything he could to make sure I could get my work finished on time...
Jennifer Pratt
State Library of North Carolina
I am writing to thank your department for excellent service. I had a very sneaky intruder on my computer... Matthew Pierce was able to get rid of it... He is clearly a dedicated and talented technician; we are fortunate to have people like this in our ITS department.
Matthew Brown
Office of Archives and History, NC Department of Cultural Resources
I can honestly say we have greater connectivity, increased security, greater access to state supported systems and software, enhanced IT disaster preparedness, and a help desk with solutions whenever needed.
Cpt. Terry Bragg
Executive Director, USS Battleship North Carolina
The process your group has put into place to resolve major incidences worked beautifully today! ...we were back up and running and I know that ITS was doing everything necessary to make this an absolute priority.
Cindy Davis
NC-DHHS, Child Support Enforcement
Thanks to you and the team at ITS for getting these servers up quickly. You guys have certainly helped us out with a very fast turnaround time.
Ben Comer
NC Department of Public Instruction
I was impressed with how responsive you and the other folks were when we identified issues. You seemed to know immediately what was causing the issue and how to resolve it. Things went very well, from my perspective.
Sarah Joyner
Employment Security Commission
Your staff has been extremely helpful and fixed any issues as soon as they are brought to their attention. They have been terrific with their explanations and very helpful in getting issues fixed not only in the system, but security problems as well. Thanks for all your help!
Dell Pinkston
NC Department of Administration
I am very impressed with your team. They have been great to work with, have significant knowledge to bring to this project and share with our team, and it has been a wonderful working relationship between the two agencies... wanted to let you know what great staff you have and how valuable this service has been to our agency.
Elizabeth Hammond
Director of Finance, IT and Communications, NC Office of the Commissioner of Banks
It is amazing how well the web access connection works for our department and I think the ITS mail team does a phenomenal job maintaining the Exchange system. I am happy to report that we are up and running without fail. Again, thanks so much for your help ...
Teresa Edmundson
Department of Correction
I would like to commend Ronnie Cashwell, Richard Beck, and Derek Willis for providing exceptional services. They deserve kudos for the number of times they went above and beyond what was expected... They rose to the challenges professionally as well as saving money for the Department by performing repairs or work around themselves.
Peggy Earo
NC Department of Transportation
The purpose of this email is to share with you how much I appreciate Ronnie Cashwell's dedication, devotion, tenacity, and patience during one of the most challenging experiences I have ever had with audio and video issues at Halifax Community College... Thanks to Ronnie, we are back on track, sending and receiving much better quality audio and video... Such an employee needs to be recognized...
Beth Gray-Robertson
Distance Learning Director, Halifax Community College
VNS services have saved our division many thousands of dollars. The cost savings have been in reduced travel, staff remaining in the office rather than traveling, no need to secure contractors to do the work Video Services provides at a reasonable rate, and finally, quality of service. We are able to deliver a better quality customer service by using more advanced technology at a reasonable price...
Regina M. Brooks
NC-DHHS, Division of Child Development
We again, on behalf of the Division, thank the IT Staff for not only their efforts to resolve any user issues but also for their courteous attitudes towards staff. We appreciate the IT staff putting forth their best effort and going above and beyond their normal work duties to ensure this migration was a success.
Liz Patterson
NC Department of Environment and Natural Resources, Division of Waste Management
I wanted to thank you for the outstanding customer service that was provided to the Public Transportation Division... We contacted your office with a request for a video conference the next day with the City of Charlotte... It was critical that the presentation be made on that day... you immediately responded and worked your 'IT magic' to make it happen.
Miriam S. Perry
NC Department of Transportation
I am certain that our offering training via video conference saved the 17 Area Agencies on Aging at least a total of $8,000 or more federal/state dollars that will be redirected within the LTC Ombudsman Program local budgets.
Sharon Wilder
State Long Term Care Ombudsman
The ITS staff that supported this video conference provided excellent customer support and services, which put us at ease and ensured the event was successful from our point of view.
Sharon Wilder
State Long Term Care Ombudsman
Thank you so much for your patience in getting the Fayetteville Regional Office's ITS invoice explained. Your voice was so friendly and you continued to pursue the situation until you discovered the true cause of the charge. Your persistence is greatly appreciated. You saved me a big end of fiscal year headache.
Barbara S. Moore
NC Dept. of Environment and Natural Resources
Judy Walls has been super at helping us with the circuit billing issue... and the June bill showed almost $20,000 lower charges for WAN and Point-to-Point billed costs... some of that was for one time credit/correction, but Judy had a big role in this and I want you to know I greatly appreciate her efforts.
P. A. Sadowski
North Carolina State Highway Patrol
It would not be right not to let you know how much your hard work and dedication meant to us during our move. You made this such a pleasant experience and we want to say a BIG THANK YOU.
Rusty Slate & Staff
NC Dept. of Juvenile Justice and Delinquency Prevention
I recommend using the ITS Video Services meeting format as an efficient and cost effective way to provide interactive staff development.
Ruth Anne Everett, Director
Early Intervention Program for Children Who Are Deaf or Hard of Hearing
Just wanted to follow up and say THANK YOU to Virgil [Dizon] for his work on my computer. I had been told horror stories and was concerned about the possibility of losing files... On the contrary, my experience was a good one. Virgil was professional, courteous, knowledgeable and patient...
Emily D. Grant
North Carolina Museum of History
I know that you all deal with a lot of complaints, so I wanted to be sure you get some praise where it is due!! Virgil [Dizon] gave me peace of mind and faith in ITS.
Emily D. Grant
North Carolina Museum of History
In the aftermath of Irene, my State computers were down Monday morning. Despite widespread outages and many customers, I am sure, clamoring for service - we received excellent, prompt, efficient and pleasant service... Your staff... were performing admirably under difficult circumstances!
Patti Smithson
License Tag Agency (Branch 59) Wilmington
[The EIPT team] took 90+ days of work and whittled it down to 40 days and we made our GO LIVE date without a hitch. Our start-up was so smooth, DHHS management actually cancelled onsite "hand holding" visits because we basically had NO issues to work out.
Cindy Davis
NC-DHHS, Customer Service Center
Due to the relationship I have been fortunate enough to forge with various ITS team members over the years, I had complete confidence in the ITS team and never doubted that the EIPT team would successfully handle the launch of our "new" DHHS [Customer Service Center] ...EIPT's attitude toward solving issues is what truly makes your team members rise above the rest. WOW...
Cindy Davis
NC-DHHS, Customer Service Center
Suffice it to say that my job is completely dependent on the EIPT team and others at ITS, so I really cannot overstate how much I depend on their professionalism and their true desire to help.
Cindy Davis
NC-DHHS, Customer Service Center
Any issue I have ever had that required a call to the Help Desk has been quickly and efficiently resolved, and that is important when our "bread and butter" is thousands of daily incoming calls.
Cindy Davis
NC-DHHS, Customer Service Center
Thanks for all of your hard work... to get the several tons of data migration hardware unpacked, stacked and racked at the [Eastern Data Center]... please pass on our gratitude to... the data center team for their flexibility, support and technical expertise... This was a good team effort!
Patrick Bohmer
NC Department of Transportation

Contact Us

North Carolina Office of Information Technology Services
PO Box 17209
Raleigh, NC 27619-7209
919-754-6100

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